Store information
Shipping and Delivery Policy
Effective date: 2026-10-15
VERIFY OPERATIONAL DELIVERY PROCEDURES BEFORE APPROVAL
1. Available options
The live store settings reviewed on 2026-10-15 offer self-pickup and delivery to the configured Nairobi location. The current configured delivery fee is KES 100. Cash on delivery is enabled in the current settings. Checkout is the source of the current location, fee and available payment methods; settings can change.
2. Estimates and tracking
The application does not configure a guaranteed delivery time or automated carrier integration. Do not treat an estimate as a guarantee unless a specific estimate is shown and confirmed by the store. Online orders receive a reference and can be tracked through the public order-tracking feature after staff updates the order.
3. Address and exceptions
Customers should provide accurate contact and delivery details. If a location is unavailable, an address is incomplete, delivery fails or an exception occurs, the store should contact the customer to agree on next steps. Actual re-delivery charges, delivery areas, carrier arrangements and failed-delivery handling are not documented in the current configuration and must be confirmed before this policy is approved.
4. Charges and rights
The fee shown at checkout is the fee for that order. Nothing here limits mandatory consumer rights. Contact the store through the Contact page with an order reference for delivery questions.
Draft effective date: 2026-10-15. This draft is not legal advice and requires operational review.
1. Available options
The live store settings reviewed on 2026-10-15 offer self-pickup and delivery to the configured Nairobi location. The current configured delivery fee is KES 100. Cash on delivery is enabled in the current settings. Checkout is the source of the current location, fee and available payment methods; settings can change.
2. Estimates and tracking
The application does not configure a guaranteed delivery time or automated carrier integration. Do not treat an estimate as a guarantee unless a specific estimate is shown and confirmed by the store. Online orders receive a reference and can be tracked through the public order-tracking feature after staff updates the order.
3. Address and exceptions
Customers should provide accurate contact and delivery details. If a location is unavailable, an address is incomplete, delivery fails or an exception occurs, the store should contact the customer to agree on next steps. Actual re-delivery charges, delivery areas, carrier arrangements and failed-delivery handling are not documented in the current configuration and must be confirmed before this policy is approved.
4. Charges and rights
The fee shown at checkout is the fee for that order. Nothing here limits mandatory consumer rights. Contact the store through the Contact page with an order reference for delivery questions.
Draft effective date: 2026-10-15. This draft is not legal advice and requires operational review.